Welcome to another blog from carer activist Matthew McKenzie. As a Cygnet carer ambassador, I will usually blog updates of the carer events they do, especially the ones I participate in. I think it is important carers can learn what happens at those events, so they can try attend for future events.

Obviously Cygnet runs other events to promote mental wellbeing, learning experiences and engagement, but I tend to focus on carers, so most blogs will be on carer networking and events. There will be times where I report on other carer events from NHS trusts, which helps on engaging with partners and the caring community.

The event this blog focuses on is the Cygnet Hospital Maidstone event. That took place on the 20th of April 2024. The carer event was the first event I attended from my recent honours recognition ceremony that took place in London over at Tower Bridge, but I will blog about that one much later on.

Cygnet tries very hard to engage with families, friends and carers who loved ones are using their services. So Cygnet hospital Maidstone put on an excellent event to showcase what they do for unpaid carers. As mentioned the event was run on satuday to give carers a chance to attend, since during the week this might not be so easy due to work commitments.

Both Julian and myself was welcomed by the friendly Cygnet staff at the hospital, I checked out the hospital’s carers board and then we proceeded to the board room for the event, which was laid out with carer information, policies and advice.

It was not long before some carers and cygnet staff attended and soon the event was opened by Hospital General Manager Alison McCulloch.

Alison explained the proceedings for the day which was

A set of expert talks
A chance to network with attendees
Launch and then a tour of the facilites

Cygnet Maidstone is a very large hospital with several wards. They have their own Healthy dietician room, prayer room, A room to learn music and skills, recovery college. Plus they have an indoor physical exercise room and outdoor sports area. There was so many facilities I dont think I can remember them all, but I will explain more later on.

Going back to the “Expert talk” section of the event. The first speaker was Louisa Powell who is also a hospital manager. Lousia explained why she became a mental health nurse due to lived experince of a carer. She is still a carer, but juggles her work to do as much as she can for those going through mental ill health crisis. Louisa cares passionately about the profession and engaging with families and carers.

When then had an explaination of what Cygnet was doing for carers. This was presented by Julian De Takats who is a carer and cygnet carer ambassador. Julian talked about his lived experience as a carer and why it is so important carers know what their mental health service provider was doing for them and their loved ones using the services.

Julian explained the following

What is means to be a carer
The importance of identifying carers
Cygnets offer to carers being Handbooks, welcome packs, carer passport and consistant contact

Julian also touched on the Carers Trust standards called “The Triangle of Care”. This is something Cygnet has worked very hard to archieve as several cygnet hospitals have gained their first star acceditation

We then has a talk from an addictions expert and how carers can be supported. We were even taken to the addictions centre where he explained many of the resources that help patients come to terms with addictions.

The next presentation was on the Special Wellbeing Team and what they provide at the hospital. This includes healthy eating, physical activity, involvement in developing th care and treatment plan and more.

We next presentation was on consent to share and discharg planning for Patients and their carers. This was presented by Paula Tappenden who is the Head of social work and Safeguarding lead. She explained the process for patients being asked if they are happy to share information with their carers.

Paula also talked about patient rights and how carers can still be involved even if confidentiality becomes a difficult process. Use of best interest meetings can help carers become involved if the patient lacks capacity to involve loved ones. Paula also touched on the importance of the Care Act 2014, which carers should be aware of. The last part of the presentation was on discharge planning and how it should involved carers.

I then presented on carer empowerment and why I feel carers should not only be supported, but empowered to connect. I did not talk much about my carer story, but how people should be encouraged to network with the community and take wellbeing out of the hospital and into the community. Obviously my focus was on carers connecting with each other. Due to many of my carer groups, this is what I am known for. I do not mean carer support groups, but carers learning from each other and learning more about services.

As an author and campaigner, I have written many books to share the knowledge and help raise awareness of mental health carers. The mental health system is complex, under resourced and every changing. It is so important families and carers do not leave things to chance. They should not wait to be offered access to engagement groups and learn to use feedback to help change things. Carers should take every chance to join their local carers centre, national carer support e.g. Carers UK and Carers Trust, plus learn to hold to account especially cygnet hospitals, integrated care boards, local authority carer stategies and keeping an eye on government policies.

I read out 2 of my poems to promote the difficult challenging experience of the carer and the poem on carer networking. Sometimes carers are in such a desperate situation that things cannot be solved, they just want to be listened to and also connect. However the carer situation does not always have to be hopeless, with the use of activism then carers can become empowered and focus their energies for greater change

We then had a networking session, some lovely lunch and a tour of the facilities.

All in all, I enjoyed being a part of the event. As a carer it is empowering to help promote how services can support the family and carer. I expect there will be challenges, but we are all in this together to promote a caring community, with better health and wellbeing for all.

Thanks to the welcoming staff at Cygnet Maidstone hospital.