Tag Archives: healthwatch

Joint Southwark & Lambeth MH Carers forum October 2020

Here is the brief update of the October Joint Southwark & Lambeth Mental Health carer forum. This is one of the five carer groups that I run per month. The carer forum is an engagement & empowerment group for carers to learn more about mental health services and at least query what is on offer.

SOUTHWARK HEALTHWATCH UPDATE

As usualy the group is supported by the local mental health trust South London & Maudsley, we also had southwark healthwatch in attendance as well as both Southwark Carers and also Lambeth Carers. Lastly both the engagement leads of Lambeth & Southwark CCG were to be in attendance, although only Southwark CCG could make it, due to Zoom blocking Lambeth CCG. It must be noted that the 6 CCGs are now merged into NHS southeast London clinical commissioning group, so its not always clear who is from what (more on that later).

The forum was co-chaired by carers Ann Morgan (Lambeth) and Annette Davis (Southwark). Our first update was from Southwark Healthwatch who are interested in the experience of those waiting for hospital treatments, like for surgery or chemotherapy, anything in a hospital. Southwark Healthwatch are doing that through phone interviews or online chats in a group, whichever people feel the most comfortable with. They just want to hear from as many people about how waiting times in hospital has impacted them, and what could be improved. Southwark Healthwatch are also interested in how the waiting times affect mental health and I suspect on how badly covid-19 is affecting waiting times in hospitals.

Members are very interested to see the outcome on feedback from Kings Hospital trust and Guys & St Thomas hospital trust on waiting times.

LAMBETH CARERS UPDATE

Ann morgan then introduce Josh Simpkins from Carers Hub Lambeth to talk more about the Lambeth Carers Card, which came from the Lambeth carer’s strategy. Josh mentioned that they made a recording of the launch, which is on their website, YouTube channel and facebook. Although at the joint forum he was going to do a bit of an introduction and background on the scheme itself.

The card scheme itself helps with emergency planning for carers, which is especially prevalent today due to the covid-19 situation. Josh also talked about how the schemes template on how a carer can use the template as a process to quickly make use of resources if the usual carer resources were unaccessible.

Josh talked more about the carer’s strategy, but members are hoping to hear from Polly on any developments for carers in Lambeth. There is still a hint of jelously from myself as I feel Lewisham has a way to catch up in regards to a carers strategy, what impressed me futher is the strategy is taking shape even during covid-19 as the Lambeth carers care helps protect against dwindling resources. A governor at the forum actually asked if the card was either Southwark and or Lewisham, but unfortunately its only for carers in Lambeth. We can only hope the other boroughs can emulate the successes for carers in Lambeth.

Ann Morgan queried if there will be a card for young carers, which was an excellent question since young carers can be forgotten when it comes to developments and projects. I personally think due to the lack of young carer empowerment groups, its harder for young carers to get a voice, so its often older carers who may try and speak up for young carers. Josh from Lambeth carers hub mentioned they were brain storming ideas to help young carers in Lambeth and so we should watch this space.

Josh did mention another thing regarding young carers is that when he went in with, with his colleagues into Lambeth schools. They found that young carers wanted space to get away from their peers and connect with other young carers in a different space, rather than just the other pupils in the school. There was more to this than connection purposes, but it certainly was a start on the needs of young carers. Josh mentioned there certainly was discrimination on young carers at school, which many at the joint forum were aware of.

It was also mentioned from the Southwark Carers inpatient lead that what strikes them is that the carers card links everything together. Although there will be times when obviously, the carer is overloaded and might not know where to look, but its really impressive as the Lambeth carers card puts everything together. He hopes we could do something similar in southwark because he feels there are lots of pockets where carers cannot find resources, so it would be great to get everything under one avenue.

SOUTHWARK CCG – South East London Clinical Commissioning Group UPDATE

Next we had Bola Olatunde from the Southwark CCG group engage with carers on how they were working to support mental health and carers in the 2 boroughs. Bola first explained that there is no Southwark CCG anymore. They became NHS SE London CCG from the 1st of April 2020. So they were Southwark CCG up until the 31st of March, then six independent CCGs came together and then joined as one NHS southeast London CCG from the first of April. Those were Southwark CCG, Lambeth CCG, Lewisham CCG, Greenwich CCG, Bromley CCG and Bexley CCG. As of the summer, the South East London Clinical Commissioning Group has been heavily supporting the carers groups since I am active in Lewisham, Greenwich, Southwark & Lambeth, although there are plans to expand BAME carers in boroughs I am not active in, depends on my time.

Bola explained the to carer forum that they are now borough teams, but we don’t have six CCGs anymore. So they are the southeast London CCG. Bola was here to just to let us know that the team is still here and if any updates or developments are taking place then they will seek to engage with us. Bola posted some information in the chat box of ZOOM to raise awareness for the flu vaccination if people are eligible and to to remind them to book their appointments with a GP practice or local pharmacy.

There were a lot of questions from the group members on the nature of the new CCG structure and who does what within the new development.

SOUTHWARK CARERS UPDATE

We had an update from Mary Jacob who is the chair of trustees from Southwark Carers and also a carer, she updated the joint Southwark & Lambeth carers forum on what Southwark Carers is doing. Mary mentioned that at the moment, Southwark Carers at looking at their premises and how they are going to continue giving the best services that they can under the restricted funding they are having. Southwark carers still need to get confirmation with Southwark about how much funding they are to receive and when they are going to be funded till.

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Southwark carers are at least very grateful for the support they are getting so far. Currently Southwark carers are continuing with their services to all ranges of carers in the borough. Southwark carers are in partnership with a fair shares Co-Op, so they are still providing food parcels to the carers who win the most who are in the most need. Southwark carers are also still providing online activities, including exercise classes, salsa classes and also a film club. The last film that was shown during Black History Month, was the film Black Panther. The Film Club not only provides the film a source of entertainment and social contact for carers.

They are also going to continue with their cultural events right the way through the year, not just in October, they have a program of events that’s now being finalized, including sharing different recipes from different countries and different festivals including celebrating Diwali, celebrating Hanukkah, celebrating all the different cultural festivals.

Southwark carers are also going to have mindfulness classes online and they are looking at how to reach carers that may be find it difficult to get onto zoom.

Another Southwark Carer trustee present at the Joint Southwark & Lambeth forum mentioned that lots of carers aren’t IT proficient and it is documented that carers are to face real challenges in regards to finding time for self care.

So with self care being much of a priority and looking at the 360 overview of carers responsibilities, southwark carers are having to look at how they are revising their service to actually be more accessible in light of covid-19.

UPDATE FROM SOUTHWARK INPATIENT CARERS LEAD

We then had an update from David Meyrick the inpatient ward carer lead for Southwark under South London & Maudsley. Currently he mentioned they have taken steps regarding wards and have revisiting them such distance measures. They have found that there was different arrangements across the wards that were visited and they were just concerned that might be a little bit inconsistent, especially if you had a loved one readmitted and found it difficult to visit the ward. So SLaM have taken the steps forwards across the five wards that obviously needs to be booked in this way, it makes things a lot safer. So the staff can facilitate two visits a time but in the same bubble, is keep it safe that way. David thinks it’s been working well, so far.

David is aware that some inpatient wards are reluctant to do this, because its not always possible to just spontaneously support the patient and the visitor. however he feels it’s just in the best interest of all. So crisis support is working well. Plus they have set up virtual cave surgeries towards information provision, inside work, and, and running cameras to support carers and patients. They have a monthly, a weekly support group that runs and I’m sure and that’s providing emotional support and peer support that carers need.

Annette co-chair of the joint forum and carer herself mentioned that since she started working with David carers attend the group regularly every week. Annette felt she can actually see the difference and what the most significant things for carers is they want to be heard.

UPDATE FROM LAMBETH HEALTHWATCH

Lastly we had an update from Lambeth Healthwatch in what they have been doing since the last meeting.

Mental health of young people

Transition of young people with mental health needs and learning disability. We are looking into the transition pathway for three cohorts of young people: young people known to Children and Adolescents Mental Health Services (CAMHS); young people who have complex needs known to SEN team; and young people who have social and emotional issues not meeting the criteria for secondary care or not accessing service. We will interview young people, their carers/parents, and health and social care professionals. We will also hold focus group discussions with different groups of young people.

Young people’s mental health and emotional wellbeing needs assessemnt – We are in the task and finish group of Lambeth Made. The group will investigate and analyse mental health needs of young people in Lambeth. This assessment will go beyond reviewing existing need but will also look at the protective and risk factors that influence mental health, modelled on a life course approach from maternity through to young adulthood. The findings of this assessment will feed into an overarching strategy to transform the offer of mental health and emotional wellbeing support we provide to CYP and their families; focusing on promotion and prevention, right through to specialist provision, seeking to uncover and address any unmet need. This needs assessment will replace the joint needs assessment carried out by Lambeth and Southwark Public Health Team in 2013/14 and will be informed by The Young Lambeth Emotional Wellbeing and Mental Health Strategy and Plan 2015-20.

Campaigns regarding world mental health day

Lambeth Healthwatch hosted an event to mark World Mental Health Day 2020 on 7th October which was well attended. They will be hosting more of these regular online events which are open for anyone to attend.

There will be a Webinar next week on Wednesday 4th to mark National Stress Awareness Day.

I asked if they was any updates from Lambeth HW MH lead.

Lambeth Healthwatch responded that there is ongoing work with Lambeth Hospital to support staff and service users with the move to DBH. Planning some remote engagement sessions in November. The sessions will be aimed at understanding the views of hospital staff and service users on the development of Lambeth Hospital.

Lambeth Healthwatch are also involved in several projects looking at maternal mental health and the impact of Covid pandemic. In particular, they are working with King’s College Hospital and partners from different organisations to access women who are expecting or have given birth during the pandemic.

Lambeth Healthwatch are supporting the Adults Safeguarding Board in planning a workshop to mark Adult Safeguarding Week 2020 on 19th November 2020. The event’s theme is Safeguarding in our Community and will explore how we assess safeguarding issues in a digital world.

The last update from Lambeth Healthwatch is that they are supporting the Care Quality Commission to promote its campaign. They will interview six service users (2 people with learning disability, 2 older people, and 2 carers) from which they will write case studies and record a short video of each service user’s experience. They will also ascertain the success of the campaign after publishing the videos.

This is the October update from my Joint Southwark & Lambeth MH carers forum. If you are caring for someone with mental ill health in Lambeth or Southwark, check out the next dates of this carer forum at the following page.

https://caringmindblog.com/mental-health-events/

Top 10 reasons for carers to give views on healthcare

me_edited-1Welcome to another blog post by Matthew Mckenzie, a former carer and carer activist from South London. I usually focus on carers who care for someone with a mental illness, but at times I delve into health and mental health.

Never before has the healthcare system in the UK been under a spotlight due to the COVID-19 pandemic.

There are many organisations that request unpaid carers to share their opinions on healthcare. One of them being healthwatch.

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You as a carer can experience what healthcare is like, when the person you care for receives that care from health or mental health services. If the patient’s care is poor from those services, then unpaid carers are forced to step in. If health services do well, then the burden on carers is lifted.

To watch a video blog of this post, click the video below.

It is so important carers of those using the health care system come together and submit their views on healthcare.

Top 10 reasons to put your views on healthcare as a carer

1. To provide feedback to improve health services.

– At Healthwatch engagement meetings, Healthwatch usually ask questions to participants on how do they think health services are doing? It is the best time for carers to report or feedback how services are affecting the person they care for. These views can go back to improving health and social carer services.

2. A fulfillment of changing something

– Although carers can get fed up of stating the obvious when health services continue to struggle. It can be a fulfilling experience to use the power of your voice to institute change.

Not many people have time for unpaid carers along with the ‘cared for’ to try and change things for the better. As a carer its a chance to change things, which is better than no chance at all.

3. A great way to network with like minded people

– At times, there might be other carers attending Healthwatch events or groups interested in how health and social care is affecting carers and their ‘loved ones’. The more you attend health engagement events, the more you can network with like minded people. It is in carer’s interests to network and understand the pressures on health systems.

4. Getting information on health services

– It is not always feeding back your opinion on health and social care. At Healthwatch events, there are often reports and updates to the community. As a carer you can get the chance to find out how services are doing.

You can even ask questions requesting reports and updates for particular services, it is your right to know and you should exercise that right.

5. Being part of the ‘health’ community

Without good health or good healthcare services then the community suffers. There are local and national drives to improve health for everyone and get people to understand the importance of health services. A community that is interested on how health services is performing is able to inspire others. It takes time, but it is worth it.

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6. Making a change for the better

People can either wait around for health services to change or continue to complain. Carer’s can try to see the overall picture of what things could be like if they feedback on healthcare experiences.

Carers cannot always expect the person they are caring for to do this all the time, so carers must want to change things for the better. A better healthcare system supports everyone, health professional, patients and their carers.

7. The reward is greater than the risk

The risk of healthcare failing or not getting responses can be catastrophic for everyone. The more feedback a healthcare system gets, the more information that can be tailored to improve health services. If people do nothing then their is always that risk. The risk can cause health systems to not perform, causing more patients to be unwell and not get a good experience of care.

8. Know who is responsible for what

When attending Healthwatch meetings and engagement events, notice who also turns up. There might be health commissioners who are responsible for purchasing health services. There also might be those who run those health services. Just knowing who those people are can be a way of holding them to account on services. It is possible at these events to even ask them questions or queries.

Healthwatch

9. Meeting the challenges

The health and social care system is under increasing pressure. If it was not for increasing budget problems to services, then the COVID-19 crisis has increased the strain on services. All these are challenges for the 21st century and carers should try and rise to meet those challenges.

10. Helping other carers in your field

Information, reports and surveys from Healthwatch should not just stop at the carer attending such events. Carers can take the lead and spread information to other carers, especially at carer support groups or carer forums. Not every carer can be everywhere at once, so veteran unpaid carer can help others become more aware on how services are doing.

Lewisham MH Carers forum November 2019 update

Mental Health Open ForumWelcome to my quick update of the Lewisham Mental Health Carers forum. This forum runs usually on the last Tuesday of the month and runs from Lewisham’s Carer’s centre. The forum looks at the issues affecting unpaid Mental Health carers in the borough of Lewisham and sometimes further beyond.

The forum does not look into the mental health of unpaid carers, but the situations of families and carers supporting someone with mental health needs. A bit more about the Charity ‘Carers Lewisham’. From their website.

Carers Lewisham provide a range of services including advice, information, emotional support, breaks, opportunities to meet other carers, relaxation days and well-being sessions, coping strategies, specialist support for parent carers, carers of people with dementia, carers of people with mental health problems, older carers and carers who are caring for someone nearing the end of their life.

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As you can see, families can have complex relations and unpaid carers are no different, unpaid carers need that support, but they also need empowerment. This is what the Lewisham MH carers forum tries to provide.

The Lewisham Mental Health Carers forum runs once a month, just like the other 3 carer forums I try run. All MH Carer forums run in South London, but do not be fooled into thinking I just run forums since my activities spread much further than that, e.g. helping out Mental Health carers in other boroughs where mental health NHS Trusts have some idea of empowering unpaid carers in their area.

A first for the November forum was the use of a telecommunications application called Zoom, which allows unpaid carers to attend the forum via Video Chat. I am still trialing the device and checking out the hardware, but I have made it clear to members that I am happy to train them in usage.

Updates from Healthwatch Lewisham

For the November MH Carers forum, we were glad to welcome Healthwatch Lewisham.

Healthwatch Lewisham is the independent champion for people who use health and social care services. They exist to ensure that people are at the heart of care, and they listen to what people like about services, and what could be improved. Healthwatch Lewisham share their views with those with the power to make change happen, that being the Local Authority, CCG or those who provide services.

Marzena Zoladz who is Healthwatch Lewisham’s Involvement and Projects Manager has been actively engaging with both the Lewisham MH Carers forum and the Lewisham BAME MH Carers forum. She was there to update the members on Healthwatches Intelligence report, which is about a summary of reports and actions that have been undertaken by Healthwatch, including information on what they are currently working on, what work they are planning and updates on work they have previously undertaken.

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Most of the members have already read some of the latest reports are queried Marzena on why some reports are not highlighting unpaid carers, but in the future Healthwatch wants to develop stronger links to families and carers. This is something the forum is looking forward to as many feel that those who they care for is at the mercy of the health services.

You can look at more reports from Healthwatch Lewisham show below.

Healthwatch Lewisham Reports

Other queries from members were on the lack of figures and stats from the Local authority and from SLaM, many feel that SLaM Quality Improvement has a huge part to play in revealing statistics. A big query came from a member concerned that access to services via primary care is severly lacking. They feel secondary care focuses a lot more on those who have managed to use the mental health system, but those outside the system, it will be a hard struggle. There is dismay that Local Authority will be taking over more services in the area, which means it will be harder to raise queries to healthwatch.

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Marzena was kind enough to give out information leaflets, booklets, forms, pens and hygiene kits. The forum members took a few forms to feedback information from other services.

Updates from SLaM

Also at the November forum, we were joined by South London & Maudsley NHS Foundation Trust’s (SLaM) Involvement lead for Croydon and Lewisham. Plus we were also joined by SLaM’s Head of Nursing. Before I continue, a bit of info about SLaM. Since some people think they are some trend for a basketball team.

South London and Maudsley NHS Foundation Trust provides the widest range of NHS mental health services in the UK.

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They also provide substance misuse services for people who are addicted to drugs and alcohol. Their services include the Maudsley Hospital and Bethlem Royal Hospital. They also work closely with the Institute of Psychiatry, Psychology and Neuroscience and King’s College London.

They are supported by Maudsley Charity and are are part of King’s Health Partners Academic Health Sciences Centre. You might notice off my Southwark or Lambeth forums NHS Staff turn up from King’s NHS Trust or Guys & St Thomas Hospital to engage with unpaid carers.

We had some good news from SLaM’s involvement lead as they have a new inpatient Modern Matron, who I will be closely working with in the new year. There will also be a community carer’s lead for the borough, but again this might be something or the new year as a lot of carer issues are out in the community.

There is a plan for SLaM to set up a support group probably on the wards, which I feel would be great even though I am already setting up carer-led peer support groups in several boroughs. I really hope the development of the SLaM carer’s support group involves ideas from the Lewisham MH Carers forum.

This wraps up the brief update from November’s update of the Lewisham MH Carers forum.  I can see Lewisham Carers becoming more festive as I await any Xmas party from the Carers centre.

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The next Lewisham MH Carers forum will be in January for the new year.

September update of the BME carers forum

IMG_20171027_115343This blog post is an update of September’s Lewisham BME carers forum. This is one of the four carer forums I am involved with and it is held over at a community centre called Family Health ISIS. The BME Carers forum was set up to provide a platform of engagement, empowerment, updates and issue raising out in the community.

It is important to note that the forum focuses on black African & Caribean carers who support/care for those suffering from mental illness. This is also one of the forums that has a mixture of carers and those with lived experience.

For September we were forunate enough to have engagement from Lewisham & Bromely Healthwatch. Marzena the community engagement officer came along to speak about what Healthwatch is all about and their mission to let others know about the health services available to them. Basically Healthwatch works to help local people get the best out of their local health and social care services.

As in the name, Lewisham & Bromely Healthwatch are covering two south east London boroughs, so they have a large area to cover.

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I felt that it is important all four of the carer forums have a link to their local healthwatches because many issues raised in the forums can be of great importance to such community organisations. It is important to note not all healthwatches are alike and they tend to work differently in each borough.

Marzena updated the forum about health services in the borough of Lewisham, but also spoke about the duties of healthwatch and what meetings they attended. Healthwatch have stronger connections to the health commissioners and other health and wellbeing committees.

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There was many passionate discussions about the issues members of family health ISIS are going through and I hope other guest speakers can work with the forum to tackle such problems.

Marzena also spoke about looking after your health and mentioned diabetes groups and support.  Healthwatch promoting diabetes peer support groups in the area.  Healthwatch also gave away some free products such as pens and hand sanitizers.

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I am grateful for Healthwatch for taking the time to engage with the BME mental health carer forum and hope they can attend the Lewisham Carers forum next year. Healthwatch also have offered to return to this forum in the new year.

Healthwatch Southwark public forum – “You said, we did!”

Matthew MckenzieWelcome back to another blog by Matthew Mckenzie, carer, carer rep and Governor for South London and Maudsley. I am also a member of the Lewisham Mental Health Connection and carer rep for Experts by Experience. I am a member of some other organisations and NHS Trusts, but one organisation that helps raise awareness and involvement for Health in the community is Healthwatch.

So on the 19th of March, I headed over to the London Borough of Southwark to attend the Healthwatch Southwark Event. This event took place at Walworth Methodist Church and started around 4:00 pm. Before I continue, what is Healthwatch all about?

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Review on Healthwatch Southwark “Social Care” Event

Welcome to another blog post from my carers blog site. As usual I sometimes check out events to do with Mental Health, wellbeing events and carer’s events. I do not mind feeding back what I have picked up from these events. So on the Tuesday 22nd July over at Cambridge House in the London Borough of Southwark.

I decided to check out Southwark Healthwatch event on ” What’s happening in Social Care in Southwark – now and in the future?”.

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The event lasted from 4:00 pm till 6:30 pm and there was lots on offer, plus plenty of time to contribute and get our views across. Before I continue, you may wonder what on earth is Healthwatch all about?

Healthwatch helps to give people a powerful voice locally and nationally. At a local level, local Healthwatch will work to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow.

Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a critical role at both national and local level and will make sure that the views of the public and people who use services are taken into account.

Each borough across the UK has its own Healthwatch and not all Healthwatches have the same problems or work the same way, but their main focus is getting the people’s views via the right channels and helping sign post people to the correct health organisations. Healthwatch also a lot more than what I have mentioned, but please check out Healthwatch Southwark‘s site when you have time.

So going back to the event on “Social Care in Southwark”, what was in store?

Social Care Event

Luckily we were told the agenda before the event, plus copies of the agenda were placed nearly on the tables. I must admit, even though I could not get any shots of people in the audience. The event was well attended, I think around 60 to 70 people came to the event. Quite a few of them being active members for their organisation. Here is a list of representations at the event.  I have also taken the time to add a link of each organisations site.

Community Action Southwark – Umbrella group for voluntary sector groups in the borough.
Healthwatch Southwark – Here to make sure your views on local health and social care services are heard.
Local residents – Residents of Southwark who attended the event.
Metropolitan – Might be reps from the police.
Lambeth and Southwark MIND –  Independent charity run by people who have personal experience of using mental health services.
Anchor –  Provide a range of housing support for older residents in Southwark and beyond.
Blackfriars Settlement – Multi-faceted educational charity operating in North Southwark
SLaM – South London and Maudsley NHS Foundation Trust
Southwark Council – Council to Southwark Residents
Cambridge House – provide both a Law Centre offers confidential advice, assistance and representation.
Southwark Carers –  provides information, advice and support to Carers across the borough.
Cooltan Arts –  mental health and arts charity that believes mental well-being is enhanced by the power of creativity.
Southwark Irish Pensioners Project – Provide a lifeline to hundreds of elderly, vulnerable and isolated Irish people in Southwark
Southwark Deaf Group – Support for Deaf People around most daily living issues.
Latin American Disabled People’s Project – Run by and for disabled Spanish and Portuguese speaking people living in London.
Eritrean Orthodox Church and Community Centre – Eritrean Orthodox Christian Community Church.
Latin American UK forum – Helps support Latin American’s living in the UK.
Southwark Disablement Association – SDA is an organisation of people with seen and unseen disabilities which supports disabled people
Latin American Womens Rights Service – supports Latin American women in the UK
Anjel 2000 – Supports Organisations and Individuals in the Health and Social Care Sector.

If I jump into the agenda of the event. We had the David Cooper who is the Chair of Healthwatch Southwark open the event.

David Cooper

Next was the Manager of Healthwatch Southwark “Alvin Kinch” explain more about what Healthwatch Southwark is all about.

Alvin Kinch

After that, we have the director of social care “Alexandra Laidler” present to us about the challenges and developments of social care services in the borough of Southwark.

Alexandra Laidler

Once the speakers were finished, we then moved onto a quick question and answer session, which was followed by group discussions on a scenario and then each table fed back to the audience on their findings.

After the findings, we then were treated to a free dinner, which was very healthy.

So what I ll do is give a quick break down or pointers from the event.

First David Strong presented on the projects Healthwatch Southwark are doing and what they have been up to during the past 6 months. David also mentioned that while Healthwatch southwark are so busy working on the 4 targets for the people in southwark, these being the following

Access to GP services
Access to Mental Health services
Sexual Health Services, specifically HIV
Social Care

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So the last part mentioned being social care was Healthwatch Southwarks aim to get our views and collate them into a report.

David Asked an important question “What happens when individuals do not meet the means-tested threshold to receive care and support”?

How can they pay for social care?

We then had Alvin explain a bit more about what Healthwatch Southwark is about. She went through the following being.

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– How Healthwatch listens to people’s voices on matters of health services.
– How Healthwatch Southwark sets up focus groups, which they have been doing throughout the year.
– How Healthwatch visits services.
– They then produce a report on what they find.
– They also visit older people’s services.
– Plus when people contact Healthwatch, Healthwatch southwark can advise or signpost.
– Healthwatch Southwark does “Enter & View” training, but I think also many other healthwatches do this.

During the event, there was a mention of the New care act 2014, which I hope to cover one day.

Next up was Alex Laidler who is the Director of Adult Social Care at Southwark Council. She spoke about how cuts presents a difficult problem for social care services in the London Borough of Southwark. Alex also mentioned more on “The Care Act” and “The Children and families Act”.

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Alex spoke on how cuts will drive services to integrate with each other. This is where Southwark Council seeks to develop its Health & Wellbeing Strategy.

Southwark’s Health & Wellbeing Board have set up three priorities in order to deliver better health and care outcomes for the residents of Southwark, which are

– Giving every young person the best start in life
– Building healthier communities
– Improving the experiences of the most vulnerable residents and enabling them to live more independent lives.

Alex moved on to talk about how Southwark council and Southwark’s CCG strategic approach to integration. One of the points raised were how Southwark Council and the CCG have agreed their “Better Care Fund” where £22 million will fund schemes to support people to live at home and avoid hospital and A&E care.

The director of social care for Southwark then highlighted Southwark Council’s Social Care Priorities. I ll point out two being

– Develop diverse, innovative and adaptable health and social care
– Personalised health and social care services that are able to follow a resident through their lifetime.

Alex then talked about Southwark councils objectives for

Older people when it comes to social care.
Mental Health in the social Care setting
objectives for Learning disabilities & Autism.
And also Carers.

I ll point out a few of the objectives mentioned for carers

– Improving information and advice for carers
– Developing an outreach programme to reach carers at an early stage
– Young carers programme to offer support for young carers
– Expanding the provision of personal budgets for carers
– and many more points presented at the event

After Alex’s presentation, we heard quite a few good questions from the audience and representatives.

One question was about how difficult it is to know about personal budgets or even how to get a personal budget if suffering mental health problems.

Another was on how more awareness is needed for the Deaf community, plus the lack of interpreters.

A good question from the reps was on the financial situation of carers in Southwark.

After the Q&A session, there were the “Round the table” discussion. Each of the 7 tables where given around I think up to 3 scenarios focusing on Social Care problems, which we then fed back at the end. I found the discussions quite informative and education, since I admit I do not know much about social care problems.

Here were the points that were fed back at the end of the discussions from each table.

– There can be a problem when it comes to understanding what the person wants regarding social care, a lot can be down to the assessment criteria.
– The council should support and develop deaf people on some services.
– There is far too short time on discharge plans for Mental health users
– People need more control of social care services, there needs to be more choice.
– Social care assessments should be integrated
– carers needs support especially when the caree does not make their own support needs known.
– Discharge plans can and do often go wrong

After the lengthy discussions and feedback session, attendees were treated to a light meal, which I very much appreciated.

So how did I find the Healthwatch Southwark event?

* I felt the information presented at the event was relevant to its issues, but we will have to see how the health services act on the queries and questions.

* I was giving the opportunity to participate and even had the chance to feedback and share my experiences, this is critical to any focus group or event. Such events should be inclusive.

* The event made me understand the importance of giving my views on local health and social care services, if you do not give your views on health services, then its difficult for organisations to measure their effectiveness. Plus being able to give your views on health experiences is empowering, since I am sure that in the past, people were ignored, especially the most vulnerable people in the community.

* I felt my knowledge of Healthwatch has increased and I hope your knowledge about Healthwatch Southwark has increased as well.

* The knowledge of the speakers were very good, although I would have liked just a few more speakers, but I could understand the lack of time allocated at the event.

* The venue being Cambridge House was excellent and I certainly enjoyed the healthy food that was served.

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At the end of the event, we congratulated Alvin Kinch on how much she has contributed to Healthwatch and LiNK, she now has moved to a new role with Healthwatch England and I hope Alvin will continue to contributed much more to engaging people’s views on health services.

Well Done Alvin

As a carer I felt it was important to attend Healthwatch events not only to get my voice heard or spread knowledge of the event, but also listen to other people affected by the health services. They have very important things to say and Healthwatch is there to collate their views.

Lewisham Healthwatch & Save Lewisham Campaign Community Health Care Event

On the 28th of June, I attended the Lewisham Healthwatch &  Save Lewisham Campaign “Winning the Best Community Health Care” Event.

Healthwatch Event

This took place at Lessof Auditorium, Lewisham Hospital. The event was mainly for interested parties, where we had representatives from SaveLewishamHospital Campaign, Lewisham Carers, LeSoCo, Voluntary Action Lewisham, Lewisham’s Health & Wellbeing Board, some of the Lewisham’s Councillor’s, Lewisham’s Young Advisors, Lewisham Disability Coalition and many more.

As you can tell from the list above, many groups and organisations attended, but What is Healthwatch?

Healthwatch

Healthwatch

Healthwatch is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services.

You can find more about Lewisham Healthwatch below.

http://www.healthwatchlewisham.co.uk/

This event was also a joint event with Save Lewisham Campaign

Save Lewisham A&E was set up by local organisations, residents, Dr’s, nurses, therapists and patients because they do not believe the Tory-appointed Trust Special Administrator should jeopardise the health of South Londoners to pay for debts that were caused by years of political mismanagement.

You can find out more about them below.

http://www.savelewishamhospital.com/

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Going back to the event. On the day we looked into what makes community Health care brilliant, identified healthcare that needs to be cherished to ensure future community health care.

We also learned from people’s stories about community healthcare, which gave us ideas in order to build a vision for what the best community health care could be for Lewisham.

You might have probably already guessed it, but this blog is based in the UK and mentions many UK mental health organisations off my links page. I often try to go to mental health or health community events or meetings and the “Winning the best community Health care” event was the latest.

I think we had around 40 or more turn up to the event to give their ideas about what makes the best community health care.

There are cuts coming to the NHS and these cuts will create many problems, Perhaps no one will receive the quality of health services like they did before. There is a risk that privatization will not hold patients interest at heart, plus the cuts won’t stop at the NHS, it will hit quite a lot of voluntary organisations which already are under pressure from limited funds.

Lewisham Hospital had a campaign to save the A&E, which was a long and hard fight that ended in success, but even still the hospital is under threat.

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Recently the six Clinical Commissioning Groups which commissions or buys services for the doctors are running their plan for integrated care across south London. There is a lot of planning and consultancy the will be needed.

So how do we tackle such problems?

At the event we needed to define what is community health care. We have to understand that quantitative health care does not make qualitative community health care. Before this event, Lewisham Healthwatch collected over ‘100’ stories from those who used community health care in order to discern the very qualities of health care.

Throughout the day we as a group worked on declaring a vision for the perfect community health care system, we also had several members in the group produce their own ideas about burning issues for enhancing community care, which was followed by a brainstorming session.

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So how did I think the event went?

To be honest, before I turned up to the event, I was not sure what to expect, but by the end of the day I could say that there was so much I learnt. I felt empowered giving my views as a carer within such a group, not only because I use carers Lewisham (which is a voluntary community service) but because who I care for also uses a lot of services.

The event also gave me a lot more opportunity not only to participate, but also to have fun in participating, plus to gain further insight into the problems of the National Health Service, which faces its greatest test ever since it was formed.

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There is fear of the unknown that if such services are cut. A lot of people are worried the more things are privatized then value for money will be lost, community will be lost and quality of service would be at risk.

Not only is it vitally important Healthwatch runs such events, it is also important that the public give their views on the services they use. They do not have to always complain, the public can just make a statement or congratulate on a service.

I hope Healthwatch continues to do a vitally important role engaging and obtaining views from the community in future for the community.